Faqs

We consider the lead time as the period of time between order confirmation and order arrival (manufacturing time + shipping time). We have options of between 5 and 11 working days for prototype orders.

Example: An order placed on Monday with 5 working days’ lead time, payment made and accepted, data sent and reviewed, all done by 10:30am. So you will get your PCBs the same day the following week!

Please contact us to discuss your mass production order lead time.

We don’t mislead our customers, the amount you get from our sales quote form is the total you need to pay. Payment methods-We accept payment by all major credit and debit cards.

We also accept bank transfers via Western Union, wire transfers, and payments through PayPal. Please note that if you use PayPal and the order amount is above $300, a 3% surcharge will apply.

If you request a refund before the manufacturing process starts, you will be refunded the full payment amount. 
If the request is made after the manufacturing process has started, the refund amount will be minus the materials and process costs at that time.

We understand short lead time is essential in today’s rapidly changing market place.

A tracking number will be sent via email when your boards are despatched.

A signature is required for delivery. If our delivery partner is unable to obtain a signature when they attempt to deliver your PCBs, you will receive a postcard with collection details. The time when the first delivery is attempted will be considered as our delivery arrival time.

We are not in control of the performance of the delivery service, but we do still provide the delivery warranty to our customers. In the unlikely event that your PCBs are delivered one working day after the guaranteed time, we will give you a 5% discount on your next order. If the delivery delay is between 24 and 48 hours (two working days), a 10% discount will be offered; 15% discount for 48-72 hours’ delay, and so on (up to 30% of your order.). Please be aware that this price reduction policy doesn’t not apply to these Laid-back Price orders.

We consider the lead time as the period of time between order confirmation and order arrival (manufacturing time + shipping time). We have options of between 5 and 11 working days for prototype orders.

Example: An order placed on Monday with 5 working days’ lead time, payment made and accepted, data sent and reviewed, all done by 10:30am. So you will get your PCBs the same day the following week!

Please contact us to discuss your mass production order lead time.

We don’t mislead our customers, the amount you get from our sales quote form is the total you need to pay. Payment methods-We accept payment by all major credit and debit cards.

We also accept bank transfers via Western Union, wire transfers, and payments through PayPal. Please note that if you use PayPal and the order amount is above $300, a 3% surcharge will apply.

If you request a refund before the manufacturing process starts, you will be refunded the full payment amount. 
If the request is made after the manufacturing process has started, the refund amount will be minus the materials and process costs at that time.

We understand short lead time is essential in today’s rapidly changing market place.

A tracking number will be sent via email when your boards are despatched.

A signature is required for delivery. If our delivery partner is unable to obtain a signature when they attempt to deliver your PCBs, you will receive a postcard with collection details. The time when the first delivery is attempted will be considered as our delivery arrival time.

We are not in control of the performance of the delivery service, but we do still provide the delivery warranty to our customers. In the unlikely event that your PCBs are delivered one working day after the guaranteed time, we will give you a 5% discount on your next order. If the delivery delay is between 24 and 48 hours (two working days), a 10% discount will be offered; 15% discount for 48-72 hours’ delay, and so on (up to 30% of your order.). Please be aware that this price reduction policy doesn’t not apply to these Laid-back Price orders.